Refund policy

Sincerely, Jasmine McMorran | Return Policy

Hi there!

As the Founder of Sincerely, Jasmine McMorran LLC, I truly understand how disappointing it is when an item does not meet your expectations. I strive to create an excellent shopping experience at Sincerely, Jasmine McMorran which allows you, as our valued customer, xto find signature clothing pieces that celebrate your own individuality and fearlessness to be yourself. In these initial years of debuting Sincerely, Jasmine McMorran, I pledge to do my utmost best in delivering clothing pieces that add something magical to your collection. I deeply apologize if an item purchased ever does not meet your satisfaction as a customer. Please don't hesitate to share your feedback anytime, as well as inquiries in general to concierge@sincerelyjasminemcmorran.com.  

If you would like to continue reading along, here is Sincerely, Jasmine McMorran's return policy in coordination with our third-party distributor and manufacturer Printful: 

Although Sincerely, Jasmine McMorran typically does not offer refunds in alignment with our manufacturer's policies, there are exceptions that allow our customers to request a refund: any claims related to ordering the wrong size or receiving misprinted/damaged/defective items must be submitted within 30 days after the product has been received. If your order ever becomes lost in transit, claims for order never received must be submitted no later than 30 days after the estimated delivery date. 

If any of the above applies to the item you wish to refund, please submit a problem report: 

  • Log into your Printful account
  • Find order in your orders page - search using order number
  • Click on order to open order summary
  • Click "Report" to open problem report window
  • Write up your problem in detail and upload relevant photos where possible
  • Click "Report problem"

Our manufacturer Printful's support team can also be reached via email at support@printful.com. In your email, please include your name, order number (which can be found on your invoice), and our store, Sincerely, Jasmine McMorran LLC.

After reaching out to our distributor Printful, please note that the misprinted/damaged/defective item must be sent to the following address: 

Printful

11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 

When at a local UPS or shipping store of your choosing, please request the employee to include "Sincerely Jasmine McMoran Returns" on their printed shipping label. 

"What about buyer’s remorse?"

Unfortunately, our distributor Printful does not offer refunds for buyer's remorse. We apologize for any inconvenience. You are more than welcome to return the unwanted item to Printful. You may use the same address:

Printful

11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

To reiterate, please address the return as "Sincerely, Jasmine McMoran Returns" in the shipping label at your local UPS or other preferred shipping store.

As a reminder, these returned items cannot be refunded. Thank you for understanding & your cooperation. 

Again, thank you for understanding & your cooperation. I hope our return policy helps to make your shopping experience seamless, including in the event you would like to return an item. 

Please do not hesitate to contact us for any further questions or inquiries you may have at concierge@sincerelyjasminemcmorran.com.

Sincerely, 

Jasmine McMorran 

Founder & CEO of Sincerely, Jasmine McMorran LLC